Filed 25 Sep 2021 by Glenn
I purchased a 2 liter Dr Pepper. On the shelf below the product the price label showed $1.95. I noticed at checkout that the receipt was for $2.10 before tax. I mentioned that to the FD employee who checked me out. She said the computer may not have updated the price. I asked if she was giving me a refund. She asked for my phone number. I told her that was private information and should not be necessary for my 15 cent refund. She said she was required to get your phone number for all refunds. I did not give her my phone number to make the purchase so I should not have to give her my phone number to get my money back. She absolutely refused to give me the refund even though she acknowleged that I was overcharged.
Family Dollar should not attempt, or require, a customer providing personal information in order to get a refund for a cash transaction, especially if its due to an error on Family Dollar’s part.
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