My complaint:
On September 12th, I bought a Tracfone at the Family Dollar on Mitchell street. When I got home to activate the phone on Tracfone’s online website, I couldn’t do it because I had a previous phone number with them. Two weeks later on September 26th, I took the phone back to Family Dollar’s Mitchell Street location. The box was open, but the phone was in perfect condition as well as the packaging, and I had the receipt. At first, an employee told me Family Dollar doesn’t refund for opened electronic products. She got the manager and she told me the same thing. I then told her that I understand the refund policy, but I still thought Family Dollar shouldn’t be selling defective products unless they’d agreed to refund them. She told me I should take the issue up with Tracfone. But I did take it up with them, and they won’t activate another phone unless my old phone number is canceled out. Since I’m unable to do that, I deserve a refund. Family Dollar needs to take responsibility for issues unresolved between their customers and contract vendors. Customers shouldn’t have to chase down vendors while Family Dollar passes the buck. In addition, the no electronic refund policy isn’t mentioned on the back of the receipt, nor do their employees warn the customer before they purchase the product. And people should know that other retail budget stores don’t have the no refund policy on electronic products. Case in point is Dollar General which sales the exact Tracphone model, but it wasn’t in stock at the time. So I walked across the street to Family Dollar which ended up being one big mistake.
Suggested solution:
Total Refund on Phone Purchase
