Complaint: Employee Complaint

on 27 November 2020 about Family Dollar in category Supermarkets / Grocery Stores

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My complaint:

I bought a $15 led stereo speaker and my son bought one too. We bought them on the same day. I never opened the speaker. I took the speaker along with my receipt into the store for a return. The cashier told me my item didn’t qualify for a refund or exchange. I asked to speak with a manager. She came to the front of the store and was immediately combative. I explained the item had never been opened and if I could not get a refund could the credit be applied to the $60 worth of merchandise I was purchasing at this time. She said no and tore a paper off the register monitor and held it up in my face telling me this was store policy. My 7 year old daughter looked at me and asked why is she being disrespectful? I was completely embarrassed. Not only did my child witness this but a crowd was in line watching the exchange between she and I. I said to her that I would reach out to corporate and she said very loudly, go ahead do you want me to write down there . I said no thanks asked cashier to please ring up my items so that I could pay and leave the store. The manager walked away and the cashier immediately apologized for the manager’s behavior. I am a manager for a call center for the past 16 years and have never nor would I ever treat a customer as your employees did. I wasn’t pushing for my money back as I was in the store to shop. I live 5 miles from this store and spend anywhere from $100-$200 a week here on groceries, cigarettes and toys and household item’s. I will not spend my money here again. This manager owes me an apology and my daughter an apology. This isn’t how you treat loyal customers. Please contact me for a resolution.

0 0 vote
Justified complaint?

Suggested solution:

A public apology and allow the stereo to be exchanged for a store credit or cash. I have my receipt and the item hasn't been opened. Its still in the plastic wrapping inside the box with the abti theft stickers on it.

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