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Family Dollar complaint: Defamation, harassment, discrimination

Open 149 views Supermarkets / Grocery Stores

Filed 10 Dec 2020 by Jessica

To whom it may concern
An incident occurred at your store, Family Dollar on MLK BLVD in Jersey City NJ Tuesday night around 7pm. I stopped in after coming from shopping in NYC with my new born infant. I often shop at Family Dollar and wanted to see what Christmas items they had in stock. I said hello to the young man at the door so he can acknowledge me and that I had items at the bottom of my stroller prior to entering because the last time the woman at the register pointed me out suggesting I put things from that store in my stroller after she asked and after telling her those items were mine. After finding the items I wanted to purchase, I paid for them at the register. The cashier asked me about the food on the bottom of the stroller and if I was paying for it in food stamps. I again told her those items were mine. I went to stand at the door to place the wrapping paper inside the baby bag, which I had on my back because there was no other way to carry it. As I stood there getting my things together a man came in and started screaming and pointing at me,“SHE’S STEALING!” As I went on to leave, he grabs my stroller and starts jerking it yelling “SHE’S STEALING!” I pushed him off my stroller with my new born inside. He takes out his phone recording me saying I’m stealing. As I tried to leave again he yanks my stroller again and the young man I said hello to would not let me leave the store. Then he tells the young man if he don’t see if I have a receipt he will fire him. Never have I been so afraid, embarrassed and angry in my life. I called the police but that man who caused the ruckus and accused me of stealing did not identify himself at all left before they got there. I was very distraught, embarrassed, and shaken. As a result, I could not leave my house for days and I am a manager at Walgreens. As a manager, I have never treated anyone that way even those who steal. He had no right to put his hands on me or my baby. There is certain protocol to follow and I was surely mishandled. What if the stroller would have flipped over and my baby fallen out? Any retail store should ensure customers safety and make them a priority customers. They had to be absolutely sure beyond a reasonable doubt that I in fact had stolen an item and approach me in a professional manner. I thought Family Dollar’s philosophy is “The customers are the boss and you need to keep them happy.” I want justice as I am a paying customer and a citizen of the community and was treated so aggressively in your store. Please contact me for further details.

Sincerely,
a very unsatisfied customer

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