Complaint: Ableism

on 21 September 2020 about Family Dollar in category Supermarkets / Grocery Stores

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My complaint:

My cousin, Tamarski Furdge, is disabled, and uses a power chair for mobility. She shops at the Family Dollar on North State Street. On Thursday evening she went to the store and the cashier on duty told her to go back out. A short while later, the cashier walked out with someone, and said that they could go in. Fast forward to check out. When it was time to pay for her goods, Tam told her that she had to get her card and scan it for her because is unable to do it. She ly refused service and told her that she was not going to touch her card. A long-time patron of that particular store, the cashiers know that she can’t swipe her own card. They swipe, and put the pin in. My cousin asked the man in line behind her if he could help, and he did. What if he was the type of man who robs? He could have followed her. He already had her pin! We certainly understand how COVID-19 has everyone on edge, but you handle cash money. You touch it, make change, and hand it back to the customer. If she was unwilling to handle the card with bare hands, she could have put on gloves. It hurt my cousin’s feelings, so much so that she cries when relating the story, Days later, I may add. My cousin will still shop there, but when that cashier is on duty, she will turn around go to Dollar General (approximately 1 mile back in the opposite direction). Is that not sad?

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Justified complaint?

Suggested solution:

I asked the manager, to give her a call, and she has not. I think this cashier should be given a written reprimand, take disability diversity training, and I think she should apologize. It was her rudeness that hurt my cousin, and even when my daughter went to the store to speak with the same cashier, she was rude to my daughter! She told my daughter that there is NO WAY the other people that work there are swiping a card for Tamarski. In other words, my daughter is lying.

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