Express Scripts complaint: Automation is a waste of time

Name: Automation is a waste of time
Item: Express Scripts
Author: Angine

Open 22 Feb 2022 210 views Pharmacy

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Filed 22 Feb 2022 by Angine

Every time that I call in, I am forced to go through the s and automation. All of the things that are asked for, Name, birthdate, zip code and prescription number are a waste of time. Automation transfers to a live person and you begin again. None of the information transferred from automation to live.
Please remove the automation.
It just makes me angry.

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Case details

Status: Open
Company: Express Scripts
Filed: 22 Feb 2022
Desired resolution: Get rid of the automation
Problem: Automated phone system wastes time
About: pharmacy phone line

Progress

Filed
Company notified
Company replied
Resolved

22 Feb 2022 Complaint filed and published
22 Feb 2022 Message from Bizzy: we notified Express Scripts about this complaint.

See all 13 Express Scripts complaints

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