Evri complaint: Wrong item delivery

Complaint from RMCF reported on 28 August 2024 about Evri

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My complaint:

I sent a package to a client with Evri earlier in August. A parcel was delivered with the same tracking number and address details, however it was not the package nor the item I sent. Using the tracking service it shows that the parcel was delivered but it was not mine so I am having to refund the client resulting on a considerable loss to me. I have not been able to get an answer to evri and cannot reach anyone through their chat or phone line.

Suggested solution:

I would like evri to get in touch with me.

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