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Evri complaint: Who is Claire? Where is my parcel

Open 169 views Parcel Couriers
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Filed 6 Oct 2023 by Ola

The problem isn’t the couriers- it’s the sorting hub. I’ve been waiting for over two weeks now for a delivery: the chat bot is useless, can’t get through to anyone on the phone because the automated voice recognition can’t decipher a V from a Z. I’ve had emails saying to expect a call but the call never comes. What the blooming heck am I supposed to do. Even the retailer says it will take them 5-8 days to get a response. I have no idea what to do. There really should be some accountability. Some guidelines. I don’t think I will order from a company using these people for delivery. It’s such a nightmare. I don’t think I’ll ever get my parcel!

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