Evri complaint: Where are our parcels?
Filed 14 Dec 2024 by Amanda
We have orders from Next River Island that have not been delivered for a week. We have had notification one one occasion that delivery was attempted (pack of lies), we have a camera facing down our drive, so we know with absolute certainty, no one has driven or walked towards our door. A photo, showing the attempt is a random house (in the dark) we cannot identify.
We have the app, and have a pin dropped on the exact location, plus the ‘Just three words’ reference, but still they can’t find the house. My view is they are set such tight delivery timescales, they don’t bother looking – truly awful service, especially as we paid for next day delivery – they’re in danger of failing Next week delivery!
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