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Evri complaint: Update on returned parcel

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Filed 24 Sep 2023 by Alan

Received the below today, re my complaint.
Obviously Sophie has not looked into my case whatsoever…

Evri

Update on your parcel

Dear ALAN,

Thank you for contacting us regarding parcel reference C00HHA0384476209 which you had not received.

Whilst I look into this for you, could you let me know whether your parcel has been located or not since you raised the enquiry. For example could you check with any other members of your household, neighbours and / or safe places at the delivery address to locate the parcel.

If you still can’t find your parcel after taking these steps, please reply to this email and I’ll be able to assist further.

Kind regards,

Sophie,
Evri Customer Services

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Discussion

1 comment

  1. rockola23

    I am the sender, not the recipient. THe package was returned to me, i then had to apy again to get the item to my buyer..
    Today ( 25/09/2023 ) i get this, from Sophie at Evri Support---

    Update on your parcel

    Dear ALAN,

    Thank you for your reply regarding parcel reference C00HHA0384476209.

    I'm sorry to hear your parcel still hasn't been located. I would advise that you contact the shipper as they will be able to discuss a potential replacement or refund with you directly. I will inform the courier's manager of this outcome.

    I'm sorry for the inconvenience regarding your parcel delivery.

    Kind regards,

    Sophie,
    Evri Customer Services

    Reply

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