Evri complaint: They lost my parcel and refuse to help

I am trying hard to use the civilised language, but my patience is running out with this company. Unprofessional, hiding from customers and totally unhelpful.

I dropped my parcel (ASOS return) at a newly installed locker at Homebase in Daventry, following all the steps on the screen and received ation email that my parcel was collected on the same day 16 March and got my tracking number. Little did I know that my parcel will never be properly scanned. Since then all I am seeing at Evri site is that last update of the collection. A very expensive return has never made it back to ASOS. As all unfortunate people who have ever used Evri know, it’s impossible to talk to a person, I have tried the CEO address and the response that I am having is their advice to go to the retailer. But the retailer is equally horrible – they don’t accept Evri’s ation of collection of my parcel! they demand another ation and have nothing else.

So here I am, between them two and neither wants to take responsibility. What is the point of installing these lockers if they are not monitored? If I could rate this horrible organisation as 0, I would