Evri complaint: Non payment of legitimate claim
Filed 6 Feb 2025 by Sue
I sent a parcel via Evri International to my daughter in New York for Christmas. It didn’t turn up in time for Christmas and seemed to be lost. Eventually, my daughter contacted her local courier and they had the parcel but it was damaged and open and needed to be re-boxed. I complained and was told that my claim had been approved. I am now being told that they will not reimburse me. I cannot speak to an individual. Every time I try to contact via chat or email, they either do not reply or take forever to get back to me.
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