Evri complaint: Sly way if accepting a damage compensation claim

I have registered with Evri as I like to track my deliveries from ebay with the account ,I had the unfortunate mishap of one if the items being delivered getting damaged in transit the package was packed securely and clearly labelled fragile but but did not seem to make a difference, anyways I contacted evri to make a claim online and had to give usual details tracking number etc but was told they had no record of my email address which of course is nonsense as explained I had to give this information when registering so they have thus information .
This is just a cop out to avoid paying compensation .
Suffice to say knowing I am expected to pay an additional fee for compensation against
damage which obviously
will never be hounered and just a ruse to extract more money from the customer .
I find this obscene greed and will never yet the service again