Evri complaint: Scheduled and paid for Return parcel not collected
Filed 14 Mar 2025 by Janice
I scheduled a pick up for a return parcel to Bon Marche, for Monday 10 March. I stayed in all day, I received an email saying that the driver had called, and nobody was home. This was incorrect. Nobody calls. This is quite typical of Tudor, the driver that delivers at Town Mill. He usually just dumps the parcels in the lobby and does not contact the recipient at all. I have been in touch with Evri, multiple times since Monday, and now it is Friday, and the parcel is still waiting for collection. No phone call, no emails, nothing. Surely this is breach of contract.
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