Evri complaint: My missing parcel with Evri

Here is the email i sent to Evri last week as my parcel was supposed to be delivered on the 3rd of march 2025. ; Dear Evri Customer Services,

I hope this email finds you well. I am reaching out regarding my parcel, which was scheduled for delivery today but has not yet arrived. As of this time, I have not received any updates or notifications regarding its status.

I understand that delays can occasionally occur, but I kindly request that this parcel be delivered as soon as possible. Please provide an update on its current location and the expected timeframe for delivery.

I appreciate your attention to this matter and look forward to your response at your earliest convenience.

Best regards,
Patrick

Here is the Evri response yesterday stating that my parcel has been misplaced ;

Good morning NoName,

Despite my efforts to escalate this yesterday I can see there’s been no further progress on your parcel.

I’m really sorry about this. If you could bear with me a little longer I am going to ask the local depot to do a thorough search for your parcel as it looks as though it has been misplaced.

This can take up to 48 hours so I will be back in touch in 2 days to next steps. As always you can reply to this email if you have any questions I’ll be happy to help.

Kind Regards,
Claire

Evri Customer Services

Help us deliver right first time
Download the Evri app to set up delivery preferences for all of your future deliveries. You can choose a safe place or preferred neighbour and set a pin location or what3words for your precise address. You can also give the driver specific delivery instructions in your own words.