Evri complaint: Ruinig my whole day

It has been twice where I have received a message telling me that my parcel will arrive at a certain time (estimated) but then was left disappointed. With first parcel, I was told it was delieved, which caused me to panic as it was not – and then about 20 mins later I recieved another message explianing that they were unale to make the delivery and would try again the next working day.(I recieved it eventually)

With my second parcel, I had been waiting all day yesterday 31st of July (cancelling every plan I had) only to receive a message saying that they attempted to deliver but could not- this is impossible because I was home. It seems you delivery guy must have pressed the wrong doorbell (I live in a flat top floor) and now I received a message saying they would deliver on Friday (which is not the next working day btw). I then tried to contact your staff through chat but was met with AI who says the delivery would be today. So which is it???? Do I need to cancel my plans today as well as tomorrow?? This is unacceptable and disappointing. I had plans to leave my property on Friday for the weekend, which means I will lose my parcels because your company apparently will not deliver after 3 attempts. I spent hours looking for thos items that were on sale- so your comany has really affected my life. Also, I had plans to travel to Cyprus but did not buy a ticket yet- just because I have been waiting for my parcels. Your company has truly messed up my routine, schedule and social life because of your dishonesty. I have never had this problem with royal mail or parcel force. I would like to speak to a real person so that I can re- arrange my parcel delivery to a local store or another date. Truly a disgrace. I will not shop from debenhams anymore as a result of your actions and will deter anyone else who i know to not bother with debenhams because they work with Evri