Evri complaint: Missing parcels

Evri are now 72 hours late with 1 parcel, and 24 hours late with another. I submitted a review yesterday and got a bog standard response of “every parcel matters,” and a request to leave a message on their customer service number for a callback. I’ve submitted that and got no response.

Evri have my voicemail, and my email, and could reach me if they so chose.

As to the “every parcel matters” part of it; my wife and I saw a local evri driver in his car yesterday. Loaded to the brim with parcels, chaotically just thrown in the car. All over the place. The driver was reading labels, and then just casually chucking parcels back into the vehicle. Clearly not a well organised driver. But every parcel matters, right Evri? Give us a break.

Naturally i’m assuming I’ll get another boilerplate response to this review, rather than a call to actually trace my parcels and resolve the issue. I’m about to file for refunds with the order originators, and order from someone who doesn’t use Evri. . You guys must be costing companies a fortune with all these lost (or stolen?) parcels.

Useless. Avoid this company at all costs