Evri complaint: Returned to sender parcel
Filed 17 Sep 2024 by Jane
On 2.9.2024, I paid £19.25 to Evri International for a return of a dress to the USA. I followed all return instructions carefully and included Global-E customs label. To my horror, the parcel arrived back at my home. I tracked and it said ‘due to delivery issue, the parcel is being returned to sender.’ What issue? No other explanation. I risk now losing £84 for the dress and £19.25 for the postage plus another £19 if I decide to try again. I have purchase, tracking evidence plus photo of package with final return label back to me! Cannot speak to anyone at Evri just a robot chat.
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