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Evri complaint: Parcel Tracking not updated

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Filed 8 May 2024 by Juliette

Evri has not updated my tracking in over 7 days and the live chat refuses to recognize the delivery postcode (located in the US). I’m unable to get any solutions using the live chat function and I’ve been unable to speak to a real agent over the phone. The carrier that my package is being shipped with in the US (AirCity Post – DHL e-commerce) doesn’t have a customer service link on their website and my package was supposedly in NY and Great Britain on the same day at the same time. I’d like to get an update on my parcel tracking and speak to someone at Evri.

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