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Evri complaint: Parcel returned

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Filed 9 Jan 2025 by Robert

I posted a parcel to the Netherlands which was for Christmas. Evri bounced it at Heathrow on 17th December but it was not returned to me until 8th January 2025. There was no reason given for the return. I reposted today using the Post Office who advised me to request a refund from EVRI. I have found it impossible to get past the computer on their phone line or web chat and they insist that the parcel was Delivered to my home address not where it was intended to go to. I am immensely frustrated at this point at the impossibility of making contact. I am also 11quid out of pocket plus the huge charge of sending the parcel via Parcelforce. Not to mention it is not now a christmas present.

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