Evri complaint: Missing delivery

Evri was supposed to deliver my package on the 09/08/2024. On the scheduled delivery date, I was at home all day, eagerly awaiting my package. However, no delivery was made. To my dismay, I noted that at 4:36 PM, the delivery driver marked my parcels as ‘delivered’ despite my presence at home and no sign of the package. I have thoroughly checked my property and spoken to my neighbors, but it appears that the parcel has indeed gone missing.
In response to this situation, I submitted a complaint to Evri over five days ago, but I have yet to receive any feedback or updates. This delay in communication is highly frustrating, especially considering that the items in question were intended for personal use. The lack of resolution not only affects my ability to enjoy the products I purchased but also raises concerns about the reliability of your delivery service.
I kindly request your immediate attention to this matter. It would be greatly appreciated if you could investigate the issue and provide me with an update on the status of my missing parcel.