Evri complaint: Parcel Returned on Christmas Eve

I paid £21.78 to post a parcel to my partner in France for Christmas on 17/12/2024. I paid this as the delivery time was advertised as 3-5 working days.

When attempting to track my parcel over the next several days, the tracking returned zero tracking information other than “Status: Error” for several days.

On 27th December, with still zero tracking or delivery information or updates from Evri, the tracking displayed “Return to Sender Due to Error at LHR” on the 24th December.

I have never had such poor and inconsistent service posting a parcel before. With zero tracking visibility and delivery updates.

The chat service has been the most frustratingly incompetent and unfit for service support chat I have ever used with no real options to gain an update on my parcel and no option to escalate or contact a human support.

The phone support was somehow even worse, being trapped in a frustrating endless menu cycle, again without being provided any real support options or ability to gain any insight into the location or status of my parcel, and no possibility to speak to a human support.

All this to learn that on Christmas Eve, my parcel is being sent back to me from LHR with no real information as to why other than “an error at LHR”. I would have been more than happy to pay double for the next postage option to avoid the embarrassing display of incompetence from Evri; I certainly won’t be using or recommending Evri again.