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Evri complaint: Parcel not picked up, ref Incident: 240606-007468

Open 51 views Parcel Couriers
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Filed 7 Jun 2024 by John

I’m disabled and paid online for EVRI to pick up my parcel. Pick up was the next day. Surprise surprise the parcel was not picked up. Tried tracking it online, which showed the customer (me) had cancelled. This is not true, don’t know who or why it was cancelled.

Tried contacting EVRI by phone, the automated service stated my parcel number was not recognised and the call ended. Tried the chat service, that blasted online bot said an agent will call me back. 24 hours later still no call back.

HOW THE HELL DO I GET TO ACTUALLY TALK TO SOMEONE AT EVRI.

This has got to be the worse company for customer service, any advice as to how I can resolve this.

Thanks,

John H

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