Evri complaint: package stuck in customs

Complaint from MJS reported on 18 April 2025 about Evri

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My complaint:

This is the status of my package, I just need to contact someone to pay duties but cannot find how to do this with no info received by sender or recipient??

How do I contact Basildon, GB Attempted Processing at LHR????

help appreciated please

Date/Time Event Location Comments
2025-04-17 10:45:30 Attempted Processing Basildon, GB Attempted Processing at LHR
2025-04-14 00:05:09 Return – DT Not Paid Basildon, GB Return – DT Not Paid at LHR
2025-04-13 20:03:20 Payment Reminder Basildon, GB Payment Reminder at LHR
2025-04-12 20:03:00 Payment Reminder Basildon, GB Payment Reminder at LHR
2025-04-11 20:04:03 Payment Reminder Basildon, GB Payment Reminder at LHR
2025-04-10 20:03:45 Payment Reminder Basildon, GB Payment Reminder at LHR
2025-04-10 09:40:08 Hold – Awaiting DT Basildon, GB Hold – Awaiting DT at LHR
2025-04-09 20:04:58 Payment Reminder Basildon, GB Payment Reminder at LHR
2025-04-08 18:01:36 Payment Requested Basildon, GB Payment requested at LHR
2025-04-08 15:02:23 Created Basildon, GB Parcel created by Post Office Branch-International at LHR
2025-04-08 14:03:00 Received at Evri GB

Suggested solution:

I need to pay duties?

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