Evri complaint: Package not delivered

I am writing to you to raise an issue about: Delivery

The issue that I have experienced was: I bought a product from eBay. I was told it was delivered when it wasn’t. The day and time it was meant to have arrived I was in all day. It did not come.

I chased the eBay seller at first, who kept telling me had arrived. I spoke to eBay who told me to contact Evri.

Contacting Evri has been impossible. I tried on the website. I had to speak to a chat bot and you have to put in a tracking number. It obviously sees the parcel as delivered so that’s that. End of conversation, no chance to speak to someone.

I went to YouTube to find a number for them, because there is nothing on the website, and I got one. Called it. Exactly the same as the chatbot – Speaking to a telephone bot, have to give a tracking number, tells me it is delivered, end of call.

I went back to eBay who gave me an email address for Evri. I emailed them asking for a “denial of receipt investigation” because I need a letter-headed document regarding the delivery details of the item. I got an immediate response telling me the email inbox is not checked and told me to go to the website.

It occurred on: 30122022

This meant that This has been hours of chasing, tons of stress, frustration, anger when it should have been a friction-free shopping experience. I have no refund, no product and no apology.