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Evri complaint: Not Delivered/Lost Parcel

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Filed 16 Jan 2025 by Nona

Good afternoon

Please… I need your help.

I sent a parcel with EVRI to my parents, for Christmas, on 9th December 2024. They still haven’t received it.
This is the tracking number:
H04G0C0002295318

And I’ve been struggling to get in contact with an EVRI customer service adviser/human. You know… There is a voice assistant/chatbot which asks for a recorded message; so, I left a message, but nothing has been happening…
I am stuck… And my parcel seems to be lost… What can I do?
If EVRI can’t deliver my parcel to the mentioned address, it should be sent back to me.

Your support will be much appreciated.

Thank you so much,
Nona Cristea

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