My complaint:
Good afternoon
Please… I need your help.
I sent a parcel with EVRI to my parents, for Christmas, on 9th December 2024. They still haven’t received it.
This is the tracking number:
H04G0C0002295318
And I’ve been struggling to get in contact with an EVRI customer service adviser/human. You know… There is a voice assistant/chatbot which asks for a recorded message; so, I left a message, but nothing has been happening…
I am stuck… And my parcel seems to be lost… What can I do?
If EVRI can’t deliver my parcel to the mentioned address, it should be sent back to me.
Your support will be much appreciated.
Thank you so much,
Nona Cristea
Suggested solution:
They MUST deliver the parcel or send it back to me (the sender).
