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Evri complaint: Next day delivery item not delivered 18 days later due to adverse weather in Hackey

Open 144 views Parcel Couriers
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Filed 15 Dec 2022 by Juliette

I paid for a next day delivery of a small envolope containing a SIM card from Leicester to Hackney, London. The SIM card was required urgently. The item has not been delivered due to ‘bad weather in the area’. This has been the ‘update’ for over 14 days. There is no ‘bad weather’ in Hackney, london which would affect delivery. the intended recipient has been without a phone and has had to re-instate his old contract at a worse rate that the new SIM provider. It is my opinion that the information given on the update is total fiction. when I finally got through on the phone to customer complaints I received a pre-recorded message which said that the had too many calls to handle and advised I would have to call back at a later time. They then disconnected my call without the option of waiting for an operator to speak to.

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