Evri complaint: My parcel delivered to another house property with the same name, over 30 miles away

Evri emailed me advising my parcel was delivered and asking for a review for their driver. But no parcel was delivered to me.
Some time later I received an email from a man who lives in a property with the same house name, but in a different town over 30 miles away. My parcel was delivered to him. He advised my name address were correct on the parcel but the post code had been covered by another sticker.
I tried to contact Evri to explain the problem. The FAQ’s do not cover an incident such as this, so…
First I tried the Chat Bot. It was totally useless, kept looping and advising my parcel had been delivered but my post code was not associated with my parcel.
Second I emailed Evri advising the problem and received the promised response within 24 hours, an automated email saying they were looking into it and would send me an update. That was 5 days ago. Am still waiting for the update.
Third I rang their helpline. The call was controlled by an AI advisor, who advised the package has been reported to have an issue which was being looked into and they will provide an update. The only options available upon hearing this message was to rate the call or hang up – both extremely not helpful.
There appears no other way to contact Evri. No real person to talk with about this simple mistake, and with no hint of when Evri may provide an update.
Without anyway to contact anyone in person, with only AI operatives available to solve an issue that is outside of the FAQ’s this is a seriously sub-standard service that needs to be fixed ASAP.
Who Can Help move Evri to providing an accountable service with real humans available to assist customers (the people who pay for their service) when there is a problem that is not covered by their limited capacity AI operatives ?
It is a disgrace.