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Evri complaint: Missing Parcel – H051JA0030794935

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Filed 15 Oct 2024 by Katie

I have been a successful seller on Ebay for over 10 years and have been very lucky that a parcel to a customer has never gone missing until now.

I used your reputable company Evri to send a parcel to a customer on the 25th September using your next day delivery service.

It is now the 15th October and no parcel, I have now had to fully refund my customer £25.00 as she has never receive the parcel.

I have to be honest but your customer service system is shocking, being unable to speak to anybody about this to get it resolved is impossible.
All I am being advised to do is refund the customer, but why should I when I have used your reputable company.

I would appreciate it if somebody could look into where my parcel is and advise me accordingly.

Much appreciated
Katie

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