Filed 11 Dec 2024 by Julie
Hi I sent a Parcel to my daughter and son in law. They live in London. I sent it from a parcelshop to go to Tesco parcelshop near were they live. It had birthday presents for both of them and Christmas presents for both of them cards ect. I paid 12.70 to insure it. The tracking from Evri and the parcelshop contradict each other.
My daughter went to collect it and got a letter addressed to someone else with the postage label I put on the parcel stuck on it. Evri AI keep
saying it has been delivered it has not and I need to go out and replace everything soo upset customer service sent me an email to check it is not at neighbours or safe place at the property. It was not going to my daughters house it was going to Tesco parcelshop.
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