Filed 2 Feb 2024 by Diane
I posted a large parcel from a UK post office, destination Ronda, Malaga, Spain and was informed that it would take 5 working days. It has now been 10 working and the parcel has not arrived. I have tracked on their tracking website but last entry is 29 Jan at 13:15 (today is 2 Feb). The online chat asked for post code but will not accept the correct postcode given. There is no form of communication available to me. This is poor customer service and extremely frustrating for the customer. The parcel cost me £40.11 to send. The parcel contained clothes for a friend in a care home in Spain unable to shop for themselves who is now anxious that they have not received the parcel.
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