Evri complaint: Lost parcel and no compenastion

EVRI have lost my parcel and there is no way I can contact a live person to assist me with my claim. I’ve redirected the parcel to a collection point and received a ation email. After days of delays, I’ve ed the collection point address several times contacting the online assistance bot. A week later, the parcel has been delivered to the WRONG address and accepted by someone. All my claims online and over the phone have reached a dead end. I keep being told by an automated phone service or a chat bot that ‘my claim is being reviewed and I will be contacted within 24 hours’. It’s been almost two weeks now and still nothing. The parcel contains shoes ordered from a website that I can’t even return or claim for as Evri reports it as successfully delivered. The shoes were for my child who truly needs them and I cannot afford to buy another pair being a single mum with zero support.