Filed 4 Dec 2024 by Paul
Parcel has gone missing. Evri insist it’s been returned to the sender. It hasn’t – as far as I’m aware because no one at Evri responds to emails. It’s impossible to speak to anyone by phone as you end up in a “Chatbot loop”. I have emailed the Executive Escalation Office, copying in CEO CCO, still get no response. Promised phone calls from Evri haven’t happened. This shows, to me, that Evri do not value their customers – although the guy who delivers to our house is fantastic.
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