My complaint:
Currently waiting for two Evri packages which were due to be delivered two days ago. The status is both on the app changed to an exclamation mark and the ridiculous statement that ‘The package (for each) is larger than expected and needs to be delivered by a specialist courier’. Each item is a small item of ladies’ clothing, one of which is a tiny gym top.
The status and this messaged hasn’t changed for 48hr. Evri has no CS number that allows you to speak directly to a human being. I have logged the issue and requested an update but have not had a response. Why do retailers continue to use this courier company when they get it wrong so frequently??
Suggested solution:
By getting back to me. Even better, staff their CS centres with people not bots.
