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Evri complaint: International parcel

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Filed 9 Jul 2024 by Miriam

I paid for an international parcel to send in France on the 21st of June and since then I lost contact and the tracking hasn’t changed at all saying that it’s in Basildon and waiting for a return. My hands are tied up as I can’t do anything and I can’t reach to any physical person. When contacting Evri it’s only the robot who is useless and there’s nobody to track my parcel and return it back if the delivery wasn’t successful. I am very disappointed about their service. Poor delivery and tracking service.

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