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Evri complaint: International delivery

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Filed 7 Dec 2024 by Aldrich

I used the post office branch for my parcel going to California, USA. Three weeks later, the EVRI tracking system says it was delivered. However, it has not actually been delivered to the address. Their tracking service states the parcel was left in a safe place, but there is no common area or nearest safe place except the front door. I have used the EVRI chat, but it is unhelpful as it does not recognize international postcodes. I have tried calling their helpline, but the service does not connect you to a real person. Their website does not provide information to direct customers with their queries regarding missing items/parcel. Does anyone knows how to contact EVRI by their real person helpline?

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