Evri complaint: Temu Parcel Not Delivered

I am writing with utmost urgency regarding a failure to deliver my Temu parcel (Tracking ID: H0483A0818443856), which was due on October 28, 2024. My name is Jayati Bhadra, and the package was expected at Flat 41, 225 Shenley Road, Borehamwood, Hertfordshire, WD6 1TE, United Kingdom.

On October 29, 2024, I waited at home the entire day, ready to receive my parcel. No delivery was attempted, and after checking my CCTV, I can that no Evri delivery person came to my premises. I made multiple calls to your customer service at 0330 808 5456 and was assured that the parcel would still be delivered by the end of the day. However, no one arrived.

Upon reviewing the tracking information, I see that my parcel is now marked as being processed for return to Temu. The tracking system indicates a “refusal” on my part at 2:34 PM on October 29, and that it was marked for return at 4:00 PM. This information is entirely incorrect; at no point did I refuse the delivery. I have been waiting, and I urgently need this item.

I have provided clear instructions for the delivery driver to contact me if there were any issues. No such contact was made. This is an unacceptable failure to follow through on a promised delivery, and I need immediate action to correct it. I do not consent to the return of my parcel to Temu and am requesting that it be redirected to me without further delay.

Given the circumstances, I demand a investigation and resolution. I expect that my parcel will be sent to my address without any further delay, as it is essential that I receive it as soon as possible.

You may reach me directly at 07586621025, which is also included on my original order details.

Thank you for addressing this matter as a priority. I await your immediate response and ation of the resolution.

Sincerely,
Jayati Bhadra
Email: [email protected]
Phone: 07586621025