Evri complaint: Help

Hi,

I am having mutiple issues with delivery’s of my packages and have not successfully received a package in over a month.

This is a deliberate act from on of your drivers who keeps flagging my items and returning them back to sender.

I have raised so many enquiry’s and nobody ever gets back to me.

I’ve also contacted the team who had raised with management but still no response or parcels. I currently have 3 packages they you are holding with no movement.

Surly one driver can not keep doing this to a loyal customer and get away with it?!

My next step will be the press, I have kept all screen shots of correspondence with your agents ( when and if by any miracle you get through to a human)

Here are just some of the conversation over the last couple of days.

My parcels are not bigger than expect they are baby pjs just one paid x 2 packages and one more package from the range with some arts and craft items which was first logged as damaged until I spoke to a nice representative who ordered it to be delivered anyway but now it has been logged as too big!

It’s ridiculous that this girl can get away with this, it all started happing on the 11th October when she drove into oh driveway and blocked me in as I was leaving in an emergency situation ( hospital as my baby heartbeat had stopped) as told her as she got out the car to move as it was emergency, she then proceeded to walk towards me and try handing me a package ( that was not even mine or my address) I told her to throw it on the floor and back her car up so I could get out! She then very slowly got into her car and reversed to the entrance of my gate where she then sat for a further couple of mingling me in until I beeped and shouted her to get out of the way.

She could have been responsible for the death of my baby! ( gladly ! My baby was ok and i had an emergency C-section !)

Since this day I have not had any of my packages , I have been a very good customer of Evri and Hermes for over 5 years I ( use to!) get multiple delivery’s each week and also send multiple delivery’s ( Vinted) each week too.