Evri complaint: Haven’t received my parcel it has been over two weeks of trying to get in touch. But not one successful attempt!

I have a parcel which I purchased from an individual which was sent via Evri.

The parcel was meant to be a two day delivery. However, it has been over 2 weeks, and I am yet to receive my parcel.

I have attempted to contact Evri in several ways. I have used the online chat, email services, phone line and Facebook Messenger. However, none have been helpful to me. I have received no correspondence from any. Whenever I call, the call line doesn’t work and doesn’t put me through to a customer service provider it also automatically ends my call.

I would like to put in a complaint. However, on the Evri website, there doesn’t seem to be anywhere where I can put forward my complaint. Just some information to the links to help resolve my issue, which I have already exhausted as my issue isn’t being resolved, as previous mentioned.

I would like for my issue to be resolved. I would like to find out where my parcel is and when exactly I will be receiving it.

Appalling services which 100% need to be re considered.