Evri complaint: Consistent failed deliveries for nearly 5 months

This is a copy of my 17th email detailing my complaint .

Dear Mr Delange

Please can you offer me a full explantion of your failure to respond to me and or resolve this long running issue.

Schedule of events

Wednesday 9th October : evri lady Nikki has a fight with a neighbour of mine and states she will no longer deliver to our house, up a private drive.

Wednesday 16th October : the beginning of my failed deliveries from evri stating “delivery attempted” etc

!6/10/24 – 18/10/24 : a series of exchanges with Nikki – whilst I respect her stance request she hand my deliveries to another driver, the reasonable thing to do. She refused.

On or around 18/10/24 – After much difficulty navigating difficult systems lodged a formal complaint with Evri about the failed deliveries and the unreasonable stance of Nikki enquiry incident 241014- 029333. Issue left wholly unresolved and several more failed deliveries. Much time spent diverting deliveries, and much inconvenience caused.

4/11/24 – escalation of the above as a formal complaint – unresolved.

November – December – several undelivered parcels that had to be re-ordered and diverted via Royal Mail, one parcel, a Christmas gift which was one actually received last week.

Early January – several parcels delivered by the nice chap that was always the secondary driver when Nikki is off. I presumsed that Nikki had eventually taken the right stance and passed over my deliveries, as had consistently been requested.

Thereafter it became apparent I was only getting deliveries when Nikki was off.

20/1/25 – formal complaint lodged with yourself. Email number 1

20/1/25 – email number 2 – detailing several examples of none deliveries with tracking reference numbers

20/1/25- email number 3 – with scree shot demonstrating the misleading information that was being added to trackers “delivery card left” etc. Which was factually untrue. “Address inaccessible” again factually untrue.

22/1/25- email number 4 – TO1FFA0030779139. – an example of another failed delivery from Amazon. “Evri was not able to complete your delivery and requires additional information, again factually incorrect and untrue.

24/1/25 – response from evri – Sulungeka. That failed to take into consideration any of the previously supplied information – a generic request for a tracking number “as I have been unable to find your parcel in our system”. – this was a generic response that failed in full to address the issues raised. Incident number 250-021672 provided

24/1/25 – full response to your self providing tracking numbers again and again reiterating that the issue was not isolated to one parcel (email number 5)

24/1/25 – notification received from MS that 3 parcels I had ordered on or around 11/1/24 had been returned as “undeliverable”. I have never normally had a problem with MS as these usually come Royal Mail so I did not think to track or divert the parcels, nor should I have to.

24/1/25 – email number 6 with screen shot demonstrating that my MS parcels had been returned – tracking number H04BND0000060505

26/1/25 – details provided of another failed delivery from amazon and one from MS, plus other chasers

27/1/25 – email number 9. – chaser email asking for full response

28/1/25 – email number 10 – further full details provided in the hope of ing a response – enclosing details of another failed delivery

29/1/25 – chaser

2/2/25 – email number 14 full chaser

2/2/25 – email – noting further deliveries had fallen into the evri black hole with a request that these are diverted to my neighbour

2/2/25 – tracking number H0014D01016997768. – ANOTHER notification that I have another delivery in Evri hell.

At this present time I have a Total of 6 parcels awaiting delivery from you

2 MS parcels (reordered after first failed delivery)
3 Wayfair parcels (Ordered from them as last week I got deliveries from them via another delivery company – when I ordered 3 items I had no idea they would come via evri as previously I have always received their parcels)
1 parcel pets at home – last month my dog food came direct from them and was delivered now I suspect this will get blocked by your company.

I have already been told that one of my Wayfair parcels has been returned without any delivery attempt.

This cannot continue. I have done nothing wrong the issue your driver has is with a neighbour of mine. The resolution is simple the delivery round should be handed to another driver, this should have been done last year. This situation should not be ongoing.

Your customer service team need an over haul as they fall to deal with issues.

Please can I have an urgent and full response. The fact I have not even had an acknowledgment to such a serious and prolonged ongoing issue is unacceptable. I am at my wits end.

I will be looking at taking further action as this cannot continue.

Please can we just have a resolution ?

Regards

Gillian Carlisle-Collett
Mobile : 07557 790199