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Evri complaint: Evri refuse to communicate with me

Open 52 views Parcel Couriers
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Filed 20 Jun 2024 by Kerry

I ordered a parcel for next day delivery to a goods reception depot at my work. The courier lied about attempting delivery the next day. I then had to wait until the following week, courier said they’d be there between 4.30 and 5.30. Reception depot closed at 5.30, delivery attempted at 5.55.
The message said they’d send an expected delivery time next day but for the last 3 days it hasnt updated. I’ve contacted customer service via chat and phone. They keep saying they will be in touch within 24 hours but i’ve had nothing for 6 days. I tried to cancel the order with the vendor but they are saying they will give Evri 5 days to respond. So my next day delivery may turn into a 2 week delivery if i get it at all.

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