Evri complaint: delivering parcels but not collecting parcels

I shop regularly mainly with Freemans. At the moment, I now have five packages that should have been collected by Evri. The couriers now even ring my doorbell even if it is with another person, because they know I will usually be in. The first package from Freemans should have been collected nearly two weeks ago. In fact the items should have been charged, but Freemans are holding on for the items to be sent back to them. In all there is approx £500 of goods waiting to be collected. I have two emails that said that the courier would arrive today in the late afternoon. At 7 p.m. I went downstairs only to find they had delivered several parcels including mine.They should have got the lift and come to my flat to collect the goods. I am slightly disabled and cannot take all these parcels to be posted. They seem just to be ‘passing through’ and won’t do their job or is it the way that Evri is run —– badly