Evri complaint: Evri courier tried to deliver to the wrong address, then said the delivery had failed because I wasn’t in.

My Local courier tried to deliver to the wrong address, then said the delivery had failed because I wasn’t in.
I can’t get in-touch with a human at Evri just a chatbot.
when I looked at the picture the courier left it was of a house a quarter of a mile away.
I don’t even live in a house but a bungalow, the house is at the top of the road, I live right at the bottom of the road next to a bridge.
The Chatbot told me my parcel would be delivered next working day (which was today) I have waited in all day but have received nothing, and the tracking says it’s back at the depot.
That’s 2 days I have waited in now just because the Evri courier is unable to find me, I’m not hard to find the Bungalow has a visible sign outside
I’ve been on the Evri chatbot who says I have to wait another 24 hours before I get an answer, despite saying the same thing over 24 hours ago.
The thing is I have received loads of deliveries from Evri here before, I can only think the local courier is someone different who doesn’t know the area.
It’s a shame that all Evri’s replies to Evri complaints are from a bot and not from a real person and all say the same thing.