Evri complaint: Driver faking delivery attempt

Name: Driver faking delivery attempt
Item: Evri
Rating: 1
Author: Alex

Open 23 Feb 2024 55 views Parcel Couriers

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Filed 23 Feb 2024 by Alex

Have supposedly missed deliveries 4 times in a row, each time I have been in the house and the driver has made no attempt to ring the doorbell. Which I can see on my ring doorbell. On the latest missed delivery, the photo used as proof was a duplicate of a previous attempt as I can tell from the position of the bins.

Evri’s customer service team is non existent, and the bots are of no help. Awful company

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Case details

Status: Open
Company: Evri
Filed: 23 Feb 2024
Rating: 1/5
Desired resolution: Have a proper customer service team. Have drivers ring the doorbell, it’s not hard.
Problem: Delivery attempts faked, parcel not delivered
About: parcel delivery

Progress

Filed
Company notified
Company replied
Resolved

23 Feb 2024 Complaint filed and published
23 Feb 2024 Message from Bizzy: we notified Evri about this complaint.

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