Evri complaint: Driver can’t find my address?

It’s a week since my Etsy order was placed. Evri have had the parcel for 6 days. Delivery was notified for Monday afternoon. Nothing arrived. When I checked tracking it said parcel had been returned to depot because driver couldn’t find my address!!! Why didn’t he just call the phone number on my account?

Delivery was then to be made on Tuesday. But parcel was again returned to depot. Message said they’d deliver on Wednesday but no time window was stated.

I contacted sender to let her know. She somehow has different tracking info to mine. We’ve both tried several times today to find out where my parcel is. Unsuccessful each time.

What a mess this company is. The most efficient thing seems to be their chat bot. It finds the parcel details quickly, but can’t do anything about it.

When there are so many delivery companies available why would anyone want to use such a useless company?

I just want my parcel so I can use its contents. That seems to be too much to ask 🙁

Avoid this company like the plague. Covid was simpler to deal with than Evri !!!