Evri complaint: Deceptive Customer Support Practices and Misleading Service Responses

I am raising a formal complaint regarding the unacceptably poor service and misleading customer support practices that I have experienced with Evri.

Over the course of three days, I tracked my parcel through their system, which showed it as out for delivery each morning. However, by the afternoon, the status would change back to we’ve got it, indicating that my parcel was still at their facility. This happened repeatedly, and despite multiple attempts to reach out to their customer support team, no resolution or explanation was provided.

The company’s customer support system is designed in such a way that it’s impossible to speak to a real person. When I called their provided customer support number, I was only connected to an automated bot with no options to leave a voice message or speak with a human representative. Additionally, when I tried to reach them through their online contact page and live chat, I encountered the same issue—no option to speak to a person or even send an email to escalate the matter.

After leaving a negative review online to highlight this issue, I received a generic copy-paste response from a representative named “Becky.” This response is identical to what they post on every one-star review, offering the same unhelpful information to call the support number or visit the website. This is not a genuine response and demonstrates a lack of interest in resolving customer issues or providing real support.

Why This Is a Serious Issue:

Misleading Customer Support: They falsely claim that customers can leave voice messages or speak with a representative, but these options do not exist in their system.
Failure to Deliver Service: My parcel has been in an endless cycle of delays, with no clarity or communication from the company regarding the reason for this.
Lack of Accountability: The copy-paste responses are insulting and show a complete disregard for customer concerns.

Supporting Evidence:

I am happy to provide screenshots of tracking information, proof of repeated contact attempts, and a copy of their automated response to my review, which I believe highlights the disingenuous nature of their customer service approach.