Evri complaint: Courier Collection
Filed 4 Dec 2024 by Julie
I booked a parcel collection on 22nd November. Parcel was due to be collected on 29th November 2024. Window for collection is 8am – 8pm. I waited all day nobody arrived. I went on their chat which I must say wasn’t any help at all, said it would be passed on to customer service team. I got an email on the 30th November from someone named Claire(no surname) apologising for the delay and they were aiming to get my parcel collected ASAP. She also said she would check first thing the next day, if it hadn’t been collected she would call me back before 10am. Unfortunately I heard nothing and have since sent 4 more emails….no acknowledgement no response whatsoever. It is now 3rd December and surprise surprise my Parcel is still waiting to be collected. Absolute sham. Would like to speak to a person not a Chat Box Robot
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