Evri complaint: Can’t believe they can get away with it

Amazon goods not delivered by EVRI. They state that they tried but hard to believe as was not scheduled to deliver and people were in all day. But don’t worry we will try again says there tracker details. No they didn’t and a week later tracker says they are returning to sender. This is after a week. All the time I have raised two incident numbers and requested several times for a call back. Nothing, totally ignored. In the meantime, I called Amazon who handled it as the professional company they are and refunded my money and stated that should goods get delivered then I wouldn’t need to send them back, I didn’t know at that time that EVRI was going to send them back and that goods had just go lost or stolen. I have now reordered but price was 30 pounds more but price you pay for a bad experience. My real concern is how a company can not only ignore you but have designed there systems so they have complete control over if they even want to handle a problem or not. There is no access to any real person so it’s up to them. I was in the service industry all my life and every company makes mistakes at some point but it is the way you deal with them that defines you. I hope this is not the way of the future.