Etsy complaint: Etsy suspend my account EmbroideryBoutiqueUA without notice and explanation

Complaint from LiliiaBuza reported on 04 June 2024 about Etsy

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My complaint:

My Etsy store, EmbroideryBoutiqueUA, was suspended without any reason or explanation. I am very surprised by this action, as our customers are happy, and we always deliver on time. To my knowledge, I have not violated any rules. If I am doing something wrong, please let me know so I can avoid making the same mistakes in the future.

We invested around €20,000 in equipment for sewing Ukrainian dresses and almost immediately after, our store was blocked on Etsy without any explanation. We have spent a lot of time and money on advertising, photography, and producing our products. I can provide proof that I personally create these embroidered shirts, and we can also offer evidence that we handcraft and sell the dresses featured in our store.

We are located in Ukraine, and this store was meant to be our primary source of income. During these challenging times, we need to find ways to survive.

Suggested solution:

Reinstate my Etsy shop

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