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ETS complaint: TOEFL home exam terminated without refund

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Filed 23 Nov 2022 by Zhipeng

My TOEFL at-home test was terminated for security reasons before I started the exam. They told me I used screen-sharing or remote access software (such as Zoom, Skype, TeamViewer, Microsoft Teams and Apple Remote Desktop) but I definitely didn’t. And their checking system is totally a black box for test takers. No one knows what and how they check. They can report anything normal to be violating their rules. However, they refuse to give me a refund.

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Discussion

1 comment

  1. Ki Ki

    the same happened to me. desperately fighting with them. no huge success, but still trying!

    Reply

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